How to order

Customer Support Timing

• 🕘 Monday to Saturday: 10:00 AM – 7:00 PM

• ❌ Sunday & Public Holidays: Closed

2. Contact Options

• 📱 WhatsApp / Call: [03220490652]

• 📧 Email: [novatrade@gmail.com]
  

3. Response Time

• WhatsApp / DM: Within 24 hours

• Email queries: 24–48 hours

4. Order Related Help
Hum in cheezon me help karte hain:

• Order status & tracking

• Delivery related issues

• Damaged / wrong product complaints

• Return & exchange queries

5. Complaint Policy

• Agar product damaged ya wrong mile, to 24 hours ke andar photos/video ke saath contact karein.

• Complaint verify hone ke baad solution diya jayega (replacement / refund / store credit).

6. Customer Responsibility

• Order place karte time correct address & contact details dena customer ki responsibility hai.

• Fake ya misuse complaints par service deny ki ja sakti hai.